Frequently Asked Questions
SHIPPING
What Shipping Methods Are Available?
We offer multiple shipping methods to ensure your package reaches you safely and efficiently. For deliveries within Dhaka, we provide a 24-hour delivery service. For areas outside Dhaka, delivery takes between 48 to 72 hours. Additionally, we ship internationally, with delivery times varying based on the destination.
Do You Ship Internationally?
Yes, we do ship internationally! We strive to ensure that our products reach customers worldwide. Shipping fees and delivery times may vary depending on the destination country. Please contact our customer service for more details about international shipping rates and estimated delivery times.
How Long Will It Take To Get My Package?
Delivery times depend on your location. For orders within Dhaka, the estimated delivery time is 24 hours. For locations outside Dhaka, the delivery time ranges from 48 to 72 hours. For international shipments, delivery times vary depending on the destination. You can track your order through our website for real-time updates.
PAYMENT
What Payment Methods Are Accepted?
We offer several convenient payment options for your purchases. You can choose to pay via Cash on Delivery (COD), Bkash, Nagad, or Bank Transfer. Select the payment method that best suits you at checkout.
Is Buying On-Line Safe?
Yes, buying online with us is completely safe. We use secure payment gateways to process your transactions, ensuring that your personal and financial information is protected at all times. Your privacy and security are our top priorities.
Order & Retunrs
How do I place an Order?
Placing an order with us is easy! Simply browse our website, select the items you wish to purchase, and add them to your cart. Proceed to checkout, provide your shipping and payment details, and confirm your order. You will receive an order confirmation email once your order has been successfully placed.
How Can I Cancel Or Change My Order?
If you need to cancel or modify your order, please contact our customer service team as soon as possible. If your order has not yet been processed or shipped, we will be happy to accommodate your request. Once an order has been shipped, changes or cancellations are not possible.
Do I need an account to place an order?
No, you do not need an account to place an order. You can shop as a guest. However, creating an account has its benefits, such as faster checkout, order tracking, and access to exclusive offers and discounts.
How Do I Track My Order?
Once your order is shipped, you will receive a tracking number via email. You can use this tracking number on our website to check the status of your delivery. If you have any issues tracking your order, please contact our customer service team for assistance.
How Can I Return a Product?
If you are not satisfied with your purchase or if you receive a defective product, you can initiate a return request. Please contact our customer service team within 24 hours of receiving your delivery for food and grocery items. For other items, returns must be requested in accordance with our return policy. Note that customers are responsible for any shipping fees associated with returns.
