Privacy Policy

This website is operated by Sundorika. We are committed to protecting your privacy and ensuring a safe online experience when you use our website, services, and purchase our products.

1. Who We Are

Our website address is: https://sundorika.com. Sundorika (“we”, “our”, “us”) values your privacy and takes appropriate measures to protect your personal information.

2. Comments

When visitors leave comments on the site, we collect the data shown in the comments form, along with the visitor’s IP address and browser user agent string to help with spam detection. An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to check if you are using it. After approval of your comment, your profile picture (if applicable) may be visible to the public in the context of your comment.

3. Cookies

If you leave a comment on our site, you may opt in to saving your name, email address, and website in cookies. These cookies are for your convenience so you do not have to re-enter your details again when you leave another comment. These cookies will last for one year. When you log in, we set cookies to save your login information and screen display preferences. Login cookies last for two days, and screen option cookies last for one year.

4. Embedded Content from Other Websites

Articles on this site may include embedded content (such as videos, images, or articles). Embedded content from other websites behaves in the exact same way as if you visited that external website directly. These third-party websites may collect data about you, use cookies, embed additional tracking, and monitor your interaction with that embedded content.

5. Who We Share Your Data With

If you request a password reset, your IP address will be included in the reset email for security purposes. We may also share necessary data with trusted third-party service providers who help us operate our website, such as payment processors, courier services, and spam detection tools.

6. How Long We Retain Your Data

If you leave a comment, the comment and its metadata are retained indefinitely to allow automatic approval of follow-up comments. Order-related information is generally retained for 2–3 years for tax, legal, and accounting purposes.

7. What Rights You Have Over Your Data

If you have an account on this site or have left comments, you can request an exported file of the personal data we hold about you. You may also request that we erase any personal data we hold about you. This does not include data we are required to keep for administrative, legal, or security purposes.

8. Where Your Data Is Sent

Visitor comments may be checked through an automated spam detection service to ensure security and prevent abuse.

9. E-Commerce Data Collection

We collect information about you during the checkout process in our store. While you visit our site, we may track:

• Products you have viewed (to improve recommendations and user experience)
• Location, IP address, and browser type (for shipping, taxes, and fraud prevention)
• Shipping address (to calculate delivery and complete orders)

When you purchase from us, we collect personal details including:

• Name
• Billing and shipping address
• Email address
• Phone number
• Payment information (if applicable)
• Optional account details (username and password)

We use this information to:

• Process and deliver your orders
• Communicate order updates and support messages
• Process payments and prevent fraud
• Set up and manage user accounts
• Comply with legal and tax obligations
• Improve our products and services
• Send marketing messages (only if you opt in)

10. Account Information

If you create an account, we store your name, address, email, and phone number to simplify future purchases and improve checkout experience.

11. Data Retention

We retain personal and order information only as long as necessary for business, legal, and accounting purposes. Typically, order records are kept for 2–3 years. We may also retain reviews, comments, and feedback you choose to submit.

12. Who on Our Team Has Access

Authorized team members (such as Administrators and Shop Managers) may access:

• Order details (products, date, delivery status)
• Customer details (name, email, shipping and billing information)

This access is strictly for order fulfillment, customer support, refunds, and operational needs.

13. What We Share with Others

We only share necessary information with third-party service providers to complete your orders and operate our business. This may include:

• Courier and logistics companies
• Payment service providers
• Fraud prevention and security services

We do not sell or misuse your personal data.

14. Payments

We currently accept the following payment methods:

• Cash on Delivery (COD)
• bKash
• SSLCOMMERZ payment gateway

No other online payment methods are supported at this time.

15. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page and will take effect immediately upon publication. If you continue to use Sundorika.com after changes are posted, it means you accept those updates.