Return & Refund Policy

At Sundorika.com, customer satisfaction is our top priority. We follow a simple, transparent, and hassle-free return and refund policy. Our goal is to deliver your orders quickly and provide fast solutions for any issues that may arise.

1. Delivery Service

We provide home delivery across Bangladesh, typically within 48–72 hours (delivery time may vary depending on location). If you experience any delivery-related issues or are dissatisfied with your product, you may immediately contact us to request a return.

2. Helpline

For any issues or assistance, please contact us directly:

• 📞 01622-147792

Our support team will assist you within the designated hours.

3. Return Policy

We offer two types of return facilities:

(a) Return at the Time of Delivery

If any issue is found while inspecting the product in front of the delivery person (damage, wrong item, or mismatch with order), you may immediately return the product.

• No additional charges apply
• If any prior payment was made, it will be refunded within 7–10 working days

(b) Return After Delivery

If a customer wishes to return a product after receiving it:

• Return request must be made within 2 working days of delivery
• The product must be unused and in original condition
• The customer is responsible for arranging the courier
• Courier and packaging charges may apply

Once the returned item reaches us, the refund process will begin and will typically be completed within 7–10 working days.

4. Missing Items in Order

If one or more items are missing from a parcel, the customer may:

• Return the entire parcel, or
• Pay for the remaining items received and keep the parcel

5. Refund Processing Time

After the return is confirmed, the refund process is typically completed within 7–10 working days. Refunds will be issued through the original payment method used at the time of purchase.

6. Frequently Asked Questions (FAQs)

Q: Will I be charged extra for a return?

No. If the return is made in front of the delivery person at the time of delivery, no additional charges apply.

Q: How long does a refund take?

After the return is confirmed, refunds are typically processed within 7–10 working days.

Sundorika.com always strives to ensure a reliable, transparent, and customer-friendly shopping and delivery experience.