Terms & Conditions

Welcome to Sundorika.com (“Sundorika”, “we”, “our”, or “us”). These Terms & Conditions govern your access to and use of our website, products, services, and related platforms.

By accessing, browsing, registering, or purchasing from Sundorika.com, you acknowledge that you have read, understood, and agreed to be bound by these Terms & Conditions, as well as our Privacy Policy and other applicable policies published on the website. If you do not agree with any part of these Terms & Conditions, please refrain from accessing or using our website and services.

Sundorika.com is owned and operated by Sundorika, a beauty and skincare brand committed to providing authentic skincare, beauty, and wellness products to its customers.

We reserve the right to modify, update, amend, or replace any portion of these Terms & Conditions at any time without prior notice. Any changes will become effective immediately upon publication on this website. Your continued use of Sundorika.com following the posting of any modifications constitutes your acceptance of those changes.

1. Eligibility

By using this website, you confirm that:

• You are legally capable of entering into binding agreements under applicable laws
• All information provided by you is accurate, complete, and up to date
• You are at least 18 years of age or have parental/guardian consent

2. Products & Services

Sundorika offers authentic skincare, beauty, and wellness products. We strive to ensure that:

• All products listed are genuine and sourced from verified suppliers
• Product descriptions, images, and pricing are as accurate as possible
• We reserve the right to modify, discontinue, or limit availability of any product at any time

3. Orders & Payments

By placing an order on Sundorika.com, you agree that:

• All orders are subject to availability and confirmation
• We reserve the right to cancel or refuse any order at our discretion
• Prices are listed in Bangladeshi Taka (BDT) and may change without prior notice

We currently accept the following payment methods:

• Cash on Delivery (COD)
• bKash
• SSLCOMMERZ payment gateway

4. Delivery & Shipping

• Dhaka city: delivery within 1 working day
• Outside Dhaka (all over Bangladesh): delivery within 2 working days
• Delivery timelines are estimates and may vary due to unforeseen circumstances
• We are not responsible for delays caused by courier partners or external factors

5. Return & Refund Policy

We want you to be satisfied with your purchase. Returns or refunds may be considered if:

• You received a wrong product
• The product arrived damaged or defective
• The product is expired or unsealed upon delivery

To initiate a return, please contact us within 24 hours of receiving your order. Items must be unused and in original packaging. We do not accept returns for change of mind or personal preference.

6. User Account & Security

If you create an account on Sundorika.com:

• You are responsible for maintaining the confidentiality of your login credentials
• You must notify us immediately of any unauthorized use of your account
• We reserve the right to suspend or terminate accounts that violate our policies

7. Intellectual Property

All content on Sundorika.com — including text, images, logos, graphics, and product descriptions — is the exclusive property of Sundorika. You may not:

• Copy, reproduce, or redistribute any content without written permission
• Use our brand name, logo, or content for commercial purposes
• Scrape or extract data from our website using automated tools

8. Prohibited Activities

When using Sundorika.com, you agree not to:

• Use the website for any unlawful or fraudulent purpose
• Submit false, misleading, or inaccurate information
• Attempt to gain unauthorized access to our systems or data
• Post harmful, offensive, or abusive content
• Interfere with the proper functioning of the website

9. Limitation of Liability

Sundorika shall not be liable for any direct, indirect, incidental, or consequential damages arising from:

• Use or inability to use our website or services
• Unauthorized access to or alteration of your data
• Any third-party content or links available on our website

10. Third-Party Links

Our website may contain links to third-party websites for your convenience. Sundorika does not endorse or take responsibility for the content, privacy practices, or policies of any external websites. We encourage you to review their terms and privacy policies before engaging with them.

11. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the People’s Republic of Bangladesh. Any disputes arising in connection with these terms shall be subject to the jurisdiction of the competent courts of Bangladesh.

12. Contact Us

If you have any questions, concerns, or feedback regarding these Terms & Conditions, please contact us:

• Website: https://sundorika.com
• WhatsApp: +880 1622-147792
• Facebook: facebook.com/sundorikabd
• Instagram: instagram.com/sundorikabd