Digital Commerce Operation Guidelines

This document outlines the operational guidelines of Sundorika.com in accordance with the “Digital Commerce Operation Guidelines 2021” issued by the Government of the People’s Republic of Bangladesh. Sundorika.com is committed to maintaining transparency, customer trust, and compliance with all applicable digital commerce regulations.

1. Payment Guidelines (Advance Payment Policy)

There are two primary methods of payment available at Sundorika.com:

Cash on Delivery (COD)

Customers may choose to pay the full amount in cash at the time of product delivery.

Advance Payment

Customers may also make full or partial payments in advance using:

• bKash
• Nagad
• Bank Transfer (where applicable)
• Other approved digital payment gateways

All advance payments are securely processed, and customers will receive confirmation after successful transactions.

2. Product Pricing Guidelines

Regular Price

The regular price refers to the standard listed retail price of products.

Special Price

Special pricing may be offered for online orders or promotional campaigns. These prices are determined based on market conditions, availability, and ongoing offers. Sundorika.com reserves the right to update pricing without prior notice; however, confirmed orders will not be affected by price changes.

3. Product Delivery Time

• Standard delivery time is 1 to 5 working days after order confirmation.
• Delivery duration may vary depending on location, courier service, and product availability.

Pre-order Products

For pre-order items, delivery will be completed within the timeframe mentioned on the product page or order confirmation. In rare cases, unavoidable logistics or transportation delays may extend delivery time slightly.

4. Order Confirmation & Communication

Customers will receive order confirmation via phone, SMS, or email after placing an order successfully. For any updates regarding orders, customers may contact our support team directly.

5. Customer Support Contact

For any information, assistance, or order-related queries, please contact us:

• 📧 Email: shop.sundorika@gmail.com
• 📞 Phone: 01622-147792

Our support team is available to assist you during business hours and ensure a smooth shopping experience.

6. Compliance Statement

Sundorika.com operates in accordance with the Digital Commerce Operation Guidelines 2021 of the Government of the People’s Republic of Bangladesh. We are committed to maintaining fair trade practices, customer protection, and transparent business operations.

Sundorika.com — A trusted destination for beauty, skincare, and lifestyle products in Bangladesh.