Shipping & Delivery Policy

Sundorika.com provides fast, safe, and reliable delivery services across Bangladesh. Our goal is to deliver products to customers quickly and ensure a completely transparent delivery experience.

1. Delivery Service

We provide home delivery across Bangladesh, typically within 48–72 hours (delivery time may vary slightly depending on location and courier service).

• 📞 Hotline: 01622-147792
• 📧 Email: shop.sundorika@gmail.com
• Support Hours: 10:00 AM – 8:00 PM (except Fridays)

2. Order Confirmation & Process

1. Place your order through our website
2. Within 24 hours, our customer care representative will call to confirm your order
3. After confirmation, your order will be prepared for delivery within 24–48 hours
4. You will receive the product within 48–72 hours

Our support and processing operations remain active every day except Friday (weekly holiday).

3. Delivery Process Overview

Your order typically goes through the following steps:

1. Product Order Placement
2. Order Confirmation Message/Call
3. Order Processing & Packaging
4. Dispatch & Delivery
5. Product Receiving & Checkout

4. Cash on Delivery & Advance Payment Policy

• No advance charge is taken at the time of ordering
• Payment is collected at the time of delivery as per specified terms
• Courier charges are generally not taken in advance (may apply in some cases)

5. Product Checking & Instant Return

You may open and thoroughly check your product in the presence of the delivery person.

• If any issue is found, you may immediately return the product
• No additional charges will apply in this case
• The delivery person will wait until your checking is complete

6. Shipping Charges

Small Parcel (Up to 1 KG)

• Inside Dhaka city: ৳60
• Outside Dhaka: ৳120

Large Parcel (Weight-based)

Inside Dhaka:

• 1st KG: ৳60
• Each additional KG: +৳20
• Example: 3 KG parcel = 60 + 20 + 20 = ৳100

Outside Dhaka:

• Base charge: ৳120
• Each additional KG: +৳30

7. Delivery Coverage

We provide home delivery across Bangladesh. However, in some remote or limited-access areas, delivery may be made to the nearest town or delivery point.

8. Return on Delivery

We offer two types of return facilities:

(a) Return at the Time of Delivery

If any issue is found while checking the product in front of the delivery person, an immediate return can be made. No charges apply in this case.

(b) Return After Delivery

If you wish to return a product after receiving it:

• Return request must be made within 2 working days
• The product must be unused and in original condition
• The customer is responsible for arranging the courier
• Courier and packaging charges may apply
• Refund process will begin once the courier is received

9. Missing Product Policy

If any item is missing from the parcel, the customer may:

• Return the entire parcel, or
• Pay for the items received and keep the parcel, excluding the missing item

10. Delivery Delay & Support

If an order is not delivered within 3 working days, please contact our hotline. We ensure quick resolution of any issues.

11. Working Days & Delivery Schedule

• Delivery operations run 6 days a week
• Courier booking and processing continue every day except Friday
• Customers will be notified in advance if service is unavailable due to special circumstances

Sundorika.com always strives to ensure a reliable, fast, and customer-friendly delivery system.